Titan provides proactive managed IT for small businesses throughout Massachusetts — powered by the Atera platform for real-time ticket tracking and 24/7 monitoring, with Microsoft 365 expertise built in.
Most MSPs bury you in scope calls before you see a number. We don't.
We look at what you have running today — devices, printers, network — at no cost and no obligation.
We design a managed IT service around your team — Microsoft 365, monitoring, and support sized to how you work.
Monitoring goes live, tickets get answered by a real person, and — when something needs hands-on attention — we're on-site to help. Your systems stay patched and protected.
Every engagement starts here. Managed Microsoft 365, proactive monitoring, and responsive support working together.
Open tickets, track status, and message your technician in real time — no phone tag, no waiting on hold.
Our Atera-powered monitoring platform watches your devices 24/7, catching problems before they slow your team down.
Windows & macOS updates applied automatically on your schedule, keeping systems secure and compliant.
Unlimited printer setup and troubleshooting included, so your team never waits on a paper jam.
Email, Teams, and file storage kept running smoothly in the background.
New hire, new laptop — we handle Microsoft 365 accounts, device setup and security from day one.
Most issues get resolved remotely — but if something can't be fixed from a distance, or your equipment needs hands-on attention, we come to you.
On-site visits typically scheduled within [X business days].
Structured cabling, Wi-Fi installation, and small internet drops — quoted separately from your monthly plan, available whenever your business needs them.
Clean, organized network cabling for offices and expansions — installed and tested by our team.
Wireless access point installation and coverage planning, so every corner of your office stays connected.
New internet line installation and small ISP drop coordination for offices, branches, and new locations.
Every ticket, alert, and update runs through Atera — the same real-time platform our technicians use, giving you full visibility into your IT environment. Microsoft 365 powers your team's email and collaboration underneath it all.
Technology is only part of the solution. What really matters is having experienced people proactively managing your IT before problems interrupt your business.
Real technicians respond quickly and keep your team productive.
See every ticket, device, and update in real time — no waiting on a status email.
Every protected device is continuously monitored using enterprise-grade tools.
Professional IT support without surprise invoices or emergency repair bills.
No. Titan runs month-to-month. If you ever need to cancel, we just ask for 30 days' notice.
That's fine — we don't sell hardware. We support what you already have, and can help you research and quote new equipment if you ever ask us to. And if something breaks beyond repair, we'll help you find and set up a replacement.
Yes. Your first onboarding is included at no charge. Any new installs after that are billed separately.
That's exactly what we're built for — a right-sized managed IT service that flexes as your needs grow.
No. Most issues are resolved remotely for speed, but when something needs hands-on attention — or your equipment breaks — we'll come on-site to help.
From day one, you'll have access to your own live support portal to track every ticket and update.